Refunds & Returns Policy

Effective Date: 04/08/2022
Website: www.replayofficial.co.za
Contact Email: info@replaysouthafrica.com

At Replay, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns and refunds policy below.

1. Returns Eligibility

You may return an item within 7 days of delivery provided that:

  • The item is unused, unworn, and in its original condition

  • All original tags, labels, and packaging are intact

  • Proof of purchase is provided

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned or refunded unless faulty or defective:

  • Items marked as Final Sale / Clearance

  • Items that show signs of wear, damage, or alteration

  • Gift cards or vouchers (if applicable)

3. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery.
We will arrange a replacement, repair, or full refund at no additional cost to you.

4. Return Process

To initiate a return, please email info@replaysouthafrica.com with:

  • Your order number

  • Reason for the return

  • Clear photos of the item (if faulty or incorrect)

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

  • For faulty or incorrect items, return shipping costs will be covered by Replay.

  • For change-of-mind returns, the customer is responsible for return courier costs.

Original delivery fees are non-refundable unless the item is faulty.

6. Refunds

  • Once the returned item is received and inspected, refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method used during checkout.

  • Processing times may vary depending on your bank or payment provider.

7. Exchanges

Exchanges are subject to product availability. If your preferred replacement is unavailable, a refund will be issued instead.

8. Sale & Promotional Items

Items purchased during sales or promotions may be exchanged or refunded unless clearly marked as non-refundable or final sale.

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please contact your bank first. If the issue persists, contact us at info@replaysouthafrica.com for assistance.

10. Consumer Protection Act (CPA)

This policy complies with the South African Consumer Protection Act (CPA). Nothing in this policy is intended to limit your statutory rights.

11. Contact Us

For any returns or refund queries, please contact:
info@replaysouthafrica.com