Privacy Policy

Effective Date: 04/08/2022
Website: www.replayofficial.co.za
Contact Email: info@replaysouthafrica.com

Replay respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following personal information when you use our website or make a purchase:

  • Full name

  • Email address

  • Phone number

  • Delivery and billing address

  • Payment details (processed securely by third-party payment providers)

  • Order history and purchase details

  • IP address and browser information

2. How We Use Your Information

Your personal information is used to:

  • Process and fulfil orders

  • Communicate with you about your purchases

  • Provide customer support

  • Improve our website and services

  • Send promotional communications (only if you opt in)

  • Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or trade your personal information. Your data may be shared with trusted third parties only when necessary, including:

  • Courier and logistics partners

  • Payment gateways and financial institutions

  • IT and website service providers

  • Legal or regulatory authorities when required by law

All third parties are required to handle your information securely and in accordance with applicable laws.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Your Rights

In terms of POPIA, you have the right to:

  • Access your personal information

  • Request correction or deletion of your data

  • Object to the processing of your information

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@replaysouthafrica.com.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. Replay is not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

Email: info@replaysouthafrica.com
Website: www.replayofficial.co.za